Broadband help

Gabriel6 · ‎21-11-2021

Hi,

I'm trying to stop the router from automatically changing the channels and enabling the 2.4Ghz band as I've set the network to run only on 5Ghz and on channels below 48 in order to optimise it for my streaming device, but it keeps going back to its old settings every day.

I've read WIFI Optimisation is the main cause of this, so can it be switched off, please?

Michelle-TalkTalk · ‎29-11-2021

Hello,

I'm glad to hear this and thanks for the update 🙂

Thanks

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Gabriel6 · ‎26-11-2021

Hi. Yes everything seems to be sorted out.

Thank you!

Michelle-TalkTalk · ‎25-11-2021

Morning,

Just checking in to see if everything is now ok since your last post?

Thanks 🙂

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Karl-TalkTalk · ‎22-11-2021

Hi

optimisation is now turned off, see if this helps.

Thanks

Karl.

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Gabriel6 · ‎21-11-2021

Yes, it's a Sagemcom.

Done - thank you for the indications. Hoping for a resolution soon.

ferguson · ‎21-11-2021

Assuming you have the Sagemcom Hub the support team here can fix this for you. Make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Broadband help

Router Changing the WIFI Channels