Router Firmware Update, now cannot connect to PPTP VPN

[am2023]

Good afternoon

My PPTP VPN tunnel to work no longer works after the firmware on the router were updated by the support team in talktalk, The firmware version is SG4K100136 , the router is SAGEMCOM CS50001 FAST 5364

IT department at work have confirmed the VPN is ok and can connect my VPN policy from different laptops, at different geographic locations, on different ISP’s.

I have had many calls with support team at talktalk  regarding this issue and have had no solution. 

Can you help please?

[Debbie-TalkTalk]

Morning am2023

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Debbie-TalkTalk]

Morning am2023

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[am2023]

Morning Debbie

I can connect to VPN now.

Thank you very much for your help!

[Debbie-TalkTalk]

Hi am2023

Sorry for the delay.

I have updated your router firmware, please can you retest?

Thanks

Debbie

[am2023]

Hi Karl

Yes please, that would be great,

Thank you

[am2023]

Hi Karl

Yes please, that would be great,

thank you

[Karl-TalkTalk]

Hi

I can push firmware 158 to help with this, is it ok to push this now ?

Karl