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Broadband help

For queries about your TalkTalk broadband service.

Router Optimisation

mjlew86
Team Player
Private Message
Message 25 of 25

Could somebody please turn OFF the optimisation on my Fast5364 router. It continues to 'optimise' to the same channel as next door's BT hub causing interference and very slow speeds at the receiving equipment at the front of the house. I am continually having to manually reset the channel to get everything working properly.

24 REPLIES 24

mjlew
Popular Poster
Private Message TalkTalk
Message 21 of 25

Name and phone number added. Note: Mobile not normally monitored

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 22 of 25

Hi @mjlew86 

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then check your wireless stats.

 

Thanks

0 Likes

mjlew
Popular Poster
Private Message TalkTalk
Message 23 of 25

All devices at the front of the house. Whoever came up with the idea that auto-optimisation was good for the transmitter when it is the channel at the receivers that matters!!

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 24 of 25

Hi mjlew86

 

Apologies, we are no longer able to switch WIFI optimisation off.

 

Is this affecting all devices or only certain devices?

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