Router connection keeps going off.

[Joe902]

It is 10 months now that the router connection keeps going off, 6 times today 19/09 /2024. We have had a B.T. engineer who could not fix it. Why should we pay for a very poor service??? 

[Chris-TalkTalk]

OK thanks. Is the router and telephone currently connected to your test socket?

Chris

[Joe902]

Hi Chris, connection just been off this morning 9-40am on 9-47am and phone line crackling.

[Chris-TalkTalk]

Hi Joe,

Sorry to hear that the disconnections are continuing. Line test is passing but I can see that there have been a lot of reconnections over the last few days. DLM changed your profile in the early hours of this morning. How is the telephone line, is there any noise?

Chris

[Joe902]

Oh dear, disconnection last Wed 11-08am, Fri 3-56pm, 4-03pm. Sat 3-37pm, 6-35pm, 9-12pm, 9-17pm. Sun (yesterday) 1-40am, 11-38am. Ongoing problem since last November 2023.    Joe.

[Chris-TalkTalk]

That's great Joe, thanks for the update

Chris

[Joe902]

Hi Michele & Chris, just off once last Thursday 1-20am (maybe an update) . Managed to watch catch up TV over the weekend without disconnection. Watch this space. Joe. 

[Michelle-TalkTalk]

Hi Joe,

How has your connection been since your last post?

Thanks

Michelle

[Chris-TalkTalk]

OK Joe, thanks for the update

Chris

[Joe902]

Hi Chris, open reach engineer came this morning and detected a problem outside.. Watch this space. Joe.

[Chris-TalkTalk]

No further updates yet, I'll check again in the morning

Chris

[Chris-TalkTalk]

Hi Joe,

I've passed this back to Openreach as the fault ticket isn't allow me to book an engineer. I'll check for updates later and let you know how we are getting on

Chris

[Joe902]

Hi Chris, available any time / day . Joe.

[Chris-TalkTalk]

Hi Joe,

It looks as though this has been raised to Openreach and we need to book an appointment. If you'd like us to go ahead with the engineer visit can you let us know when you are available

Thanks

Chris

[Joe902]

Hi again, 13-45pm, router & phone in micro filter and plugged into test socket. 

[Joe902]

Hi Michele, only slight interference on the phone line. 11-18 am, just got the router connected only now. Joe.

[Michelle-TalkTalk]

Morning Joe,

I'm really sorry to hear this. I've re-run the line test now which is detecting a potential voice fault (loop fault). Are you experiencing no dial tone or any noise on the line? Is your router still connected to the test socket at the moment please?

Thanks

Michelle

[Joe902]

Hi Michele, router went off last Tues & Wed once, Thurs twice, Sat & Sun both 7 times! I cannot book an engineer because it`s an ongoing problem. Could you verify this? Joe.

[Michelle-TalkTalk]

Hi Joe,

Ok thanks for confirming and please let us know if anything does change.

Thanks

Michelle

[Joe902]

Hi Michele, connection has been ok this last 2 days but was ok for 10 days after Reece the engineer came 2 months ago. Watch this space.

[Michelle-TalkTalk]

Morning Joe,

Openreach have now resolved the fault. How is your connection today please?

Thanks

Michelle