Broadband help

Fenwick1234 · ‎06-04-2023

I was wondering if anyone has had this problem?

I talked to the live Web chat people about problems with our broadband, they've said I need a new router and would send one out and would take 2-3 business days, the order was pending, but all of a sudden has disappeared.

Do I need to contact someone specific?

Karl-TalkTalk · ‎06-04-2023

Hi

I'm showing that a router was dispatched yesterday and is now on the way to you.

Please be aware there could be a slight delay with delivery due to the Bank Holidays.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Fenwick1234 · ‎06-04-2023

I've added my home phone number now if that is any help?

Karl-TalkTalk · ‎06-04-2023

Hi Fenwick1234

Can you add the home phone number or account number to your 'Community Profile' and I'll look into this for you.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

AllyM · ‎06-04-2023

@Fenwick1234 ,

Perhaps the order which was pending has now completed i.e. the router has been dispatched?

If you would like TalkTalk staff on this forum to look into your issue, it's best to make sure your forum profile is updated with your personal details and your TalkTalk landline number in order that they are able to identify your account (don't post personal details on the thread though).

Broadband help

Router delivery