Router has died

[kempas]

Looks like my router has died. Was having connection issues last weekend and now it's dropped again and I can't see it on WiFi.

Could you send a replacement adap please since I'm working from home.

Many thanks.

[Debbie-TalkTalk]

Hi @kempas 

That's great, thank you for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[kempas]

Hi Debbie,

All up and running again.

Many thanks and kind regards,

Andrew

[Debbie-TalkTalk]

Hi @kempas 

Please let us know how you get on.

Thanks

Debbie

[kempas]

Excellent, many thanks.

[Karl-TalkTalk]

Hi @kempas 

I've sent you a PM With the Tracking info for your router delivery.

Karl.

[Debbie-TalkTalk]

Hi @Darkhorsewales 

I will take a look at your topic on the Community.

Thanks

[ferguson]

@Darkhorsewales 

Please start your own topic and the support team will be happy to help. 

[Darkhorsewales]

I've had the same issue with my zyexel router and was sent a replacement but still dropping and red light on internet. Tried everything except engineer visit and spent about 3 hours on phone with agents.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[kempas]

Many thanks.

[Karl-TalkTalk]

Hi

I've ordered a router for you.

Regards,

Karl.