Router is outdated and tiered - need a new router

[ya0148]

Hi

please help me resolve this, I am an old post office forwarded customer, i have an old post office modem router, which is loosing 5g WIFI constantly and the 2.4g is very weak i can barely get 1mbps when away from router

when connecting through ethernet or WIFI but close to router the 2.4g works fine

but 5g never

I would like a new TALKTALK modem router as it seems the post office one is tiered and a replacement is needed

many thanks

[Gliwmaeden2]

Anything connected with the Shell migration has to be dealt with by that team, @ya0148.

[ya0148]

been an hour an half with them transferring me from dep to dep

can you maybe get this resolved?

[Michelle-TalkTalk]

Hello,

Thanks for confirming. I've been advised that to get the help you need please give the dedicated Shell Migration team a call on 0345 172 0088, they'll be able to help.

Thanks

Michelle

[ya0148]

yes

post office to shell, shell to talk talk

[Michelle-TalkTalk]

Morning,

Can I just confirm, did you come over from Shell?

Thanks

Michelle