Router just flashing orange

[Lucy16]

Hi for the past few hours my router is just flashing orange. I've restarted it but it's only flashing orange (not even white and orange)

[Chris-TalkTalk]

No problem 🙂

[Lucy16]

Thank you

[Chris-TalkTalk]

Hi Lucy,

I've booked the first available appointment - March 14 2025, AM - please let us know how you get on

Chris

[Lucy16]

Thank you

[Chris-TalkTalk]

Thanks, I'll book the engineer now and get back to you with the details

Chris

[Lucy16]

Hi I have replied to your PM thanks.

[Chris-TalkTalk]

Hi Lucy,

I've sent you a PM requesting a bit more information

Chris

[Lucy16]

Yes please arrange an engineer visit. Any day is fine preferably as soon as possible. I have added mobile number. Please let me know what day. Thanks. 

[Chris-TalkTalk]

OK thanks. To investigate further we'll need to arrange an engineer visit, if you'd like us to do this can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
• Can you also please add your mobile phone number to your community profile 

Thanks

Chris

[Lucy16]

I would also like to mention I'm elderly and rely on both my landline and Internet. Router is still flashing orange and phone has no dial tone. I cannot make or receive calls. Please update me as soon as possible. 

[Lucy16]

Yes it's connected but still flashing orange continuously. My phone line is also now not working. 

[Chris-TalkTalk]

Hi Lucy,

Line test is showing 'no modem detected'. Is your router currently connected to the test socket and switched on.

Chris

[KeithFrench]

Ok thanks for letting me know. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

[Lucy16]

I tried that but it's the same issue. Phone line is working Internet is not. 

[KeithFrench]

What happens if you temporarily connect the router to the test socket behind the master socket's removable faceplate (if you have that design)? You will need to use a known good microfilter.