Router not connecting to internet

[Katiewagstaff]

My router has a green light on the power and the broadband but not on the Internet. Been off about 5 hours now. We have tried to turn it off and on again, unplugged it and plugged it back in, switched off at the wall and back on again. 

[Michelle-TalkTalk]

Hi Katie,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle