Router not turning on

[JasmineKade]

Hi My Router is no longer turning on at all, I have check the socket is working and it is but getting nothing

I work from home so it is vital I get my internet back online

[Debbie-TalkTalk]

Hi @JasmineKade 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @JasmineKade 

Apologies, if the router has become faulty then the only thing we can do is send a replacement.

It may arrive within the 24hrs but we advise 24-48hrs.

Thanks

[JasmineKade]

Thanks for that Debbie! Is there anything I can do in the meantime as I will now have no internet for up to 48 hours which is vital for my job

[Debbie-TalkTalk]

Hi @JasmineKade 

Thanks for confirming this.

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[JasmineKade]

Hi @Debbie-TalkTalk I am getting no lights at all and have also tried holding reset for 10 seconds but nothi

[Debbie-TalkTalk]

Hi @JasmineKade 

I'm sorry to hear this.

Just to confirm, there are no lights at all showing on the router?

Have you tried a pin hole reset for ten seconds?