Router not working
on 25-02-2024 01:17 PM
Message 22 of 22
Hi, when I turn my router on it flashes amber then flashes amber faster then no lights at all, I've tried everything, even resetting the router, any other advice or do I need a new router, thank you.
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21 REPLIES 21
on 05-03-2024 07:16 AM
Message 1 of 22
Hi gordice
Thank you 🙂
Debbie
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on 05-03-2024 07:06 AM
Message 2 of 22
Hi Debbie, thank you, i will send it tonight.
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on 05-03-2024 06:51 AM
Message 3 of 22
Hi gordice
That's great 🙂
Please keep the new router and can you return the old one using the pre paid returns bag.
Thanks again.
Debbie
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on 04-03-2024 06:18 PM
Message 4 of 22
Hi Debbie, yeah it's been ok, no problems thank you, so do i keep this one and send you the old one or do i have to buy a new one ?.
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on 04-03-2024 07:49 AM
Message 5 of 22
Hi gordice
How's the connection been over the weekend?
Thanks
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on 01-03-2024 07:43 AM
Message 6 of 22
Hi gordice
That's great, thanks for letting me know 🙂
I will check in again with you on Monday.
Debbie
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on 01-03-2024 07:39 AM
Message 7 of 22
Hi Debbie, yes i have received the new router, will set it up today when i finish work and see how it gets on, thank you.
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on 29-02-2024 11:27 AM
Message 8 of 22
Hi gordice
Have you received the replacement router?
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on 27-02-2024 06:17 AM
Message 9 of 22
Morning,
We'll check back in with you in a few days to see how you're getting on.
Thanks
Michelle
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on 26-02-2024 04:48 PM
Message 10 of 22
Thank you very much Debbie, hopefully it will work, thank you.
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on 26-02-2024 12:55 PM
Message 11 of 22
Hi gordice
Thanks for your reply.
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Debbie
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on 26-02-2024 12:46 PM
Message 12 of 22
If you don't mind , thank you.
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on 26-02-2024 12:43 PM
Message 13 of 22
Hi gordice
Apologies for this. Would you like me to send a replacement router for testing?
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on 26-02-2024 12:40 PM
Message 14 of 22
Yes Debbie, i have had it unplugged all night and when i plugged it back in this morning it still wasn't working.
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on 26-02-2024 11:00 AM
Message 15 of 22
Hi gordice
Sorry for the delay.
Do you still need help with this?
Thanks
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on 25-02-2024 03:18 PM
Message 16 of 22
Thank you.
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on 25-02-2024 03:07 PM
Message 17 of 22
To get the best deal on renewing your contract is the loyalty dept as they have access to the best deals. Their direct number is 0345 1725157.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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on 25-02-2024 03:05 PM
Message 18 of 22
Looking at some other comments on people who are having the same problem, they've been advised to upgrade and they will get a new router, depending on how much a new one is will decide on what i will do, thank you.
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on 25-02-2024 02:53 PM
Message 19 of 22
I am not sure how this will affect the cost of replacing the router if faulty or fixing the line. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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on 25-02-2024 01:35 PM
Message 20 of 22
Fibre 65 plus TV, but it came to an end on 21/06/23.
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