Router not working

[Babybates123]

Hi I have an engineer coming on Tuesday afternoon I’ve had no internet since last week! I think I’ve identified the problem it my router that isn’t working! Will the engineer have one with him? Or can you send me out one! 

[Chris-TalkTalk]

No problem 🙂

[Babybates123]

Thank you so much Chris much appreciated 😊

[Chris-TalkTalk]

I've booked the engineer for - December 20 2024, AM - please let us know how you get on

Chris

[Chris-TalkTalk]

Thanks, I'll book the engineer and get back to you with the date/time slot

Chris

[Babybates123]

Posted number on community profile 

[Chris-TalkTalk]

Sorry but do you have a mobile number that we can pass on too Openreach? If you do can you add it to your community profile and let us know when you've done this

Thanks

Chris

[Chris-TalkTalk]

I'll book the engineer now and get back to you with the details

Chris

[ferguson]

The support team will have finished for today, wait for a further response tomorrow.  

[Babybates123]

Hi when is the openreach engineer coming ?

[Babybates123]

Yes I confirm potential charges 

[Babybates123]

I only work ten minutes from home if he calls me I can be there for him 

[Babybates123]

Anytime 

[Chris-TalkTalk]

When are you available for  the visit?

Chris

[Babybates123]

yes I need an openreach engineer thanks 

[Chris-TalkTalk]

Could you confirm that you accept potential charges and let us know when you are available and we'll book the engineer

Thanks

Chris

[Babybates123]

Yes please thank you Chris 

[Chris-TalkTalk]

OK, we can arrange a visit from an Openreach engineer. If you'd like us to do this can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday

Thanks
Chris

[Babybates123]

Yes the router is powered on and connected to the phone socket it will not pick up the network! This is terrible it’s a week today and everything is runs off the internet tv etc! Who is to say that bright spark won’t cancel again! Please get in touch with them and tell them they need to come asap! I have my mother coming and she has medical needs! This is awful! 20 years and no one is willing to help!even send openreach there more reliable 

[Chris-TalkTalk]

Hi Babybates123,

Line test is showing that the router is powered down, is it currently switched on and plugged into the telephone socket?

Chris

[Gliwmaeden2]

Staff will respond during the day, @Babybates123.

You still haven't completed your community forum profile though. They won't be able to do anything without being able to identify your account, so please do this today, so that it's ready for staff to look into the problems tomorrow morning.