Router problem

[Brins]

My router kept loosing wi fi very frequently, I requested a new router but the only way I could get one was to pay £39,99 which has just shown on my bill.

The new router completely sorted my problem and is now solid as a rock, my question is how can I request a refund for this new router ?

Regards Brian.

[Gliwmaeden2]

You simply have to wait for a staff response on here, @Brins. 

It won't be before Monday, so just wait for their reply. 

[Brins]

I forgot to add, they did promise to send a prepaid return bag but it never came, I still have the old router and I am very willing to return it if I new how,

[Gliwmaeden2]

Usually a router is sent out for testing purposes if you order through the forum, @Brins, and if it solves the problem you need to return the old one, so it's a simple swap. Then there's no problem with charges unless you forget to return the old router!

You'll need to complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings...Personal Information. Scroll down to SAVE CHANGES. 

Staff will respond after the weekend. 

You will still need to send back the defunct router, so ask for a reply paid returns bag if none is included with the new one.