Router requires frequent rebooting

[IanLewis]

For the last few weeks, I have to reboot my router at least once a day, sometimes several times. Both WiFi and wired LAN connected devices usually report that they are still connected to the router, but there is no internet connection.

Prior to this, I only had to reboot very occasionally, perhaps once a month.

Line test from talktalks website indicates no problems with my line.

Please can you advise the best way to resolve this?

Many thanks,

Ian Lewis.

[Chris-TalkTalk]

No problem 🙂

[IanLewis]

Just posted. Thanks again for sorting this out.

[Debbie-TalkTalk]

Hi Ian

That's great 🙂

Yes please can you return the old router using the pre paid returns bag.

Thanks

Debbie

[IanLewis]

Hi Debbie,

Connection has been stable, I haven't had to reboot. Would you like me to return the old router?

Ian

[Debbie-TalkTalk]

Hi Ian

How has the connection been?

Thanks

[Debbie-TalkTalk]

Hi Ian

Thanks for your reply 🙂

Please let us know how you get on.

Debbie

[IanLewis]

New router delivered and plugged in, seems to be working well, I'll wait a few days to check how stable the connection is.

[Chris-TalkTalk]

OK thanks Ian

Chris

[IanLewis]

Hi Debbie,

Thank you for the very prompt response. I'll let you know how I get on.

Ian.

[Debbie-TalkTalk]

Hi IanLewis

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[IanLewis]

Yes please.

Do you need my address?

[Anonymous]

Morning,

I'm sorry to hear this. Would you like us to send a different router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks