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Broadband help

For queries about your TalkTalk broadband service.

Router requires frequent rebooting

IanLewis
Participant
Private Message
Message 13 of 13

For the last few weeks, I have to reboot my router at least once a day, sometimes several times. Both WiFi and wired LAN connected devices usually report that they are still connected to the router, but there is no internet connection.

 

Prior to this, I only had to reboot very occasionally, perhaps once a month.

 

Line test from talktalks website indicates no problems with my line.

 

Please can you advise the best way to resolve this?

 

Many thanks,

 

Ian Lewis.

 

 

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12 REPLIES 12

Message 1 of 13
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IanLewis
Participant
Private Message
Message 2 of 13

Just posted. Thanks again for sorting this out.

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Message 3 of 13

Hi Ian

 

That's great 🙂

 

Yes please can you return the old router using the pre paid returns bag.

 

Thanks

 

Debbie

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IanLewis
Participant
Private Message
Message 4 of 13

Hi Debbie,

 

Connection has been stable, I haven't had to reboot. Would you like me to return the old router?

 

Ian

Message 5 of 13

Hi Ian

 

How has the connection been?

 

Thanks

Message 6 of 13

Hi Ian

 

Thanks for your reply 🙂

 

Please let us know how you get on.

 

Debbie

IanLewis
Participant
Private Message
Message 7 of 13

New router delivered and plugged in, seems to be working well, I'll wait a few days to check how stable the connection is.

Message 8 of 13
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Message 9 of 13

Hi Debbie,

 

Thank you for the very prompt response. I'll let you know how I get on.

 

Ian.

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Message 10 of 13

Hi IanLewis

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 11 of 13

Yes please.

Do you need my address?

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 12 of 13

Morning,

 

I'm sorry to hear this. Would you like us to send a different router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

 

Thanks

 

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