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Broadband help

For queries about your TalkTalk broadband service.

Rubbish broadband speed

Giles71
First Timer
Private Message

on ‎25-05-2023 08:24 PM

Message 6 of 6

Who the hell do I talk to to sort out my problems?

openreach came and sprayed paint around the manhole outside my house and promptly buggered off.

has been two weeks now and still no resolution.

 

Labels:
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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Giles71

on ‎29-05-2023 09:16 AM

Message 1 of 6

Hi

 

The fault is in hand with Openreach. Dig work is required to expose an underground joint.  This will be passed to an excavation team (contractor) before Openreach engineers can then attend.

 

They have given an estimated date for completion of 2/6/2023.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎27-05-2023 12:11 AM

Message 2 of 6

No staff on here at weekends, @Giles71, but a couple of people back on Monday.

Gliwmaeden2, a fellow customer.
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Giles71
First Timer
Private Message
In response to Michelle-TalkTalk

on ‎26-05-2023 09:09 PM

Message 3 of 6

I have updated my information.

didn’t hear anything from openreach as promised yesterday.

seroiusly p’d off still

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎26-05-2023 06:31 AM

Message 4 of 6

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


AllyM
Philosopher
Private Message TalkTalk

on ‎25-05-2023 08:58 PM

Message 5 of 6

All the information to contact TalkTalk customer services is here:

How to contact TalkTalk Broadband - TalkTalk Help & Support

 

If you would like TalkTalk staff on this forum to help, it's best to make sure your forum profile is updated with your personal details and your TalkTalk landline number and/or account number in order that they are able to access your account (don't post personal details on the thread though).

 

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