Slow Internet

[GrahamW]

I'm on Fibre35 'guaranteed' to get min 21Mb/s download., actually getting 12.

Ran the online diagnostics to no avail.

Currently paying more than £30 a month for 12 Mb/s - why am I not getting what TT guarantee.

I should add that I was getting around 20 when I first switched to Fibre35 - it's a degradation of TT service over time.

[Karl-TalkTalk]

No Problem 🙂

Get back to me when this arrives and let me know.

Karl 

[GrahamW]

Thanks Karl.

[Karl-TalkTalk]

 Hi

I've a new Hub on the way to you so we can rule out a hardware issue.  When this arrives, use all the new cables and filters that come with the router and test at the 'Test Socket' if you have one.  If the speeds are still low with the new router then an engineer will be required.

Thanks  

Karl.

[GrahamW]

Hi Karl,

I turned the router off overnight, this morning it's 13 on TT speedtest and 12 on Speedtest app on my phone.

The phone is fine.

[Karl-TalkTalk]

Hi

turning the router off for 30 minutes allows the current session to close so when turned back on a new session will start.

Also, check the home phone, make sure the line is clear of any noise or crackles and you have a clean dial tone.

Thanks  

Karl.

[GrahamW]

Hi Karl,

Thanks for your speedy reply.

It's a sad indictment of modern life that the thought of turning off my router for 30 mins makes me break into a sweat - I'll turn it off overnight and on again in the morning and see what it's like.

[Karl-TalkTalk]

Hi

All tests are clear and the profile is set correctly. 

Your router is in sync at 12mb, lower than the predicted rate.

Have you tried powering off the router for 30 minutes to clear the session and see if speed is restored.

Thanks  

Karl.