For queries about your TalkTalk broadband service.
Monday
Hi everyone,
I have been getting slow speeds for the past couple weeks. I am on 65Mbps contract but I have not been getting the guaranteed speeds. Sometimes when I do speedtest in the evenings I am getting 3Mbps and during the day its fixed at 25-30Mbps.
I did a reset and created a fault at account level, I would appreciate your guidance.
Regards,
Thursday
Thanks for the info Gliwmaeden2.
I guess the issue is as stated I am not getting the guaranteed speeds as stated under my contract.
I will give this another go when the replacement router arrives. Hopefully the DLM can increase the speeds by then.
Regards,
Thursday
@Veiled, the contract carries a minimum guaranteed speed, which you may be able to check in your contract emails or in My Connection. Fibre65 is the package name.
Thursday
Hi @Veiled
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
Thursday
I just tested again now and the speed fluctuates.
The maximum is set as 30mbps I guess with DLM speed increase not applied yet.
I can have a look with replacement router and see if I get the guaranteed speeds as 65Mbps contract states.
Thursday
Morning,
Ok, would you like us to send a replacement router to rule this out and see how the connection/speed compares?
Thanks
Michelle
Thursday
Morning Michelle,
Sadly, I do not have a replacement router to test at the moment. Do you reckon this could be the issue? Currently getting 3,5 mbps speed.
Regards,
Thursday
Morning,
I'm sorry to hear this. Can I just confirm, have you ever tested with a replacement router?
Thanks
Michelle
Wednesday
I just did another speed test now but sadly the the results are unacceptable.
Please see below for your reference.
Wednesday
Thanks Michelle.
I will keep an eye on this and see how it fares over the next couple of days.
Wednesday
Morning,
I've re-checked and it looks like the connection has started to stabilise. Hopefully DLM will start to increase the speeds over the next few days.
Michelle
Tuesday
Thanks Michelle, I look forward to hearing back from you.
Regards,
Tuesday
Good afternoon,
Thank you. I've re-run the line test now and it's clear. I'll re-check your connection stats again first thing in the morning to see how the stability compares now that the router is connected to the test socket. If the connection remains stable then DLM should hopefully start to increase the speeds again.
Thanks
Michelle
Tuesday
This is done now, I have plugged into test socket.
Please proceed.
Regards,
Tuesday
Hello,
Yes please if that's ok?
Thanks
Michelle
Tuesday
Afternoon Michelle,
Yes, I have a test socket, would you like me to plug into that and leave it for you to run some tests?
Regards,
Tuesday
Morning,
Ok. Does your main socket have a test socket please?
Thanks
Michelle
Monday
Hi Chris, I do not use a landline phone at all.
I have had many disconnections but was not aware of movement. Possible to move back or any other suggestions?
Monday
Hi Veiled,
The line management system (DLM) has been moving you to slower line profiles, probably because of disconnections. Are you experiencing any problems with your telephone service, any noise on the line?
Chris
Chris, Community Team
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Monday
I can see some Openreach engineer outside my house playing with the cables not sure if it is related to this issue though 🙂