Slow connection for the last 4 days in North London

[Frock]

Hi,

I've had terrible Internet speed for the last 4-5 days. Attending video calls is becoming more and more difficult. When testing the connection it says there is an issue but not offering any help to fix it.

Can someone on the staff side report this please? That would be really helpful.
Thanks!

[Chris-TalkTalk]

That's great, thanks for letting me know 🙂

Chris

[Frock]

Hi Chris,

Connection has been good and stables. Hopefully things will stay as is.

Thanks 🙂

[Chris-TalkTalk]

Hi Frock,

How has the connection been over the weekend?

Chris

[Debbie-TalkTalk]

Hi Frock

Ok no problem 🙂

I will check in again with you on Monday to see how the connection has been over the weekend.

Thanks

Debbie

[Frock]

Hi Debbie,

Thanks for clarifying. Internet to be behaving normally today. I'll give it a few days and let you know if I'd like someone to come and have a look.

Thanks for your help.

Best

[Debbie-TalkTalk]

HI Frock

This would be an Openreach engineer visit.

Thanks

[Frock]

Hi Debbie,

Would the engineer be coming from Open reach or TalkTalk?

[Debbie-TalkTalk]

Hi Frock

Please can you provide your availability for the engineer visit AM and PM?

Can you also confirm potential engineer charges Engineer charges

Thanks

[Frock]

Yes it's the only Open reach socket.

Yes please arrange a visit to get it looked at. Thanks

[Debbie-TalkTalk]

Hi Frock

Thank you. Just to confirm, the Openreach socket, that is the only Openreach socket in the property?

Would you like me to arrange the engineer visit?

[Frock]

Device ver. : FAST 5364-3. T8

[Debbie-TalkTalk]

Hi Frock

Thanks again 🙂

The same fault has been detected. I think we may need to arrange an Openreach engineer visit to take a look at this socket.

Can I also check, which router do you have? (make and model)

[Frock]

All unplugged. You can test now 🙂 Thanks

[Debbie-TalkTalk]

Hi Frock

The same fault has been detected. Would it be ok to remove the filter and router too? (nothing connected at the test socket) Just for 10 minutes so I can do one more test please?

[Debbie-TalkTalk]

Hi Frock

Perfect, just running another line test now and I will post back shortly.

Thanks

[Frock]

 Sorry this.

[Debbie-TalkTalk]

Hi Frock

Just confirm, it's connected back to the Openreach socket with the faceplate removed?

[Frock]

Ok I followed this instruction https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432#test%20so...

and it's in there now:

 

[Debbie-TalkTalk]

Hi Frock

Thanks for your reply.

On the Openreach socket, there should be 2 smalls clips on either side, if you squeeze the 2 clips then the bottom half of the socket should come away to reveal a test socket.

Could you connect the filter and router to this test socket?

[Frock]

I've move the  Cable from the open reach BT box to the other one. Is this what you meant? Internet isn't working anymore