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Broadband help

For queries about your TalkTalk broadband service.

Slow download speeds

lesphelps
Chatterbox
Private Message

on ‎26-03-2023 06:50 PM

Message 2 of 2

Hi,

 

Today the Internet speed has dropped to around 5Mbps.  I have carried our the usual checks, rebooted router, re-seated all cables etc.  I carried out the TalkTalk speed test, which revealed that speed to the router was fine, but the speed from the router to the devices was degraded.

 

I did notice the Firmware release is SG4K100158.  Is this anything to do with the issue?  I have noticed some degradation in speed over the pass week, but today it is virtually unusable on the PC, and totally unusable for streaming on the TV.

 

I would be grateful if you could get me back to running at full speed as soon as possible please.

 

Thanks,

Les  

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1 REPLY 1

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎27-03-2023 08:30 AM

Message 1 of 2

Morning,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the sync speed looks ok. Please can you try powering down the router for a full 30 minutes and then run another speed test please as this will reset the current session and can often increase the throughput speeds.

 

Thanks

 

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