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Broadband help

For queries about your TalkTalk broadband service.

Slow internet

TimWN
Conversation Starter
Private Message

on ‎04-04-2023 01:23 PM

Message 7 of 7

Hi Team. I'm seeing slow downs again and well below guaranteed minimum to an almost unusable speed.

 

A router reboot will still not get speeds above 8Mbit {checking at router) Nothing changed in the house.

 

Had this several times in past and each time engineers (regular or ground works) cannot find a fault in the home or between cab and premises. 

 

Please can you check as the online tool will not let me complete tests.

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6 REPLIES 6

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to TimWN

on ‎05-04-2023 06:35 AM

Message 1 of 7

Morning,

 

I'm glad to hear this 🙂

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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TimWN
Conversation Starter
Private Message
In response to TimWN

on ‎04-04-2023 06:59 PM

Message 2 of 7

Great, it is back up to 48Mbps. Thanks a lot for the quick help! 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to TimWN

on ‎04-04-2023 02:03 PM

Message 3 of 7

Hi,

 

No problem, sync speed looks to have improved, so just need you to confirm 🙂

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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TimWN
Conversation Starter
Private Message

on ‎04-04-2023 02:01 PM

Message 4 of 7

Thank you. Will test tonight and let you know result.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎04-04-2023 01:43 PM

Message 5 of 7

Hi Tim,

 

can you test now please.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎04-04-2023 01:36 PM

Message 6 of 7

Hi

 

I'm looking at this now, tests are clear but sync is showing at 7mb. I'll see what I can do from here, will reply soon.

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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