Solid white light on router but no internet despite connection
25-11-2022 06:30 PM - edited 25-11-2022 06:48 PM
Message 23 of 23
Hi,
I’ve had no internet all day today. My router is showing a solid white light and my desktop is showing the wifi as “Connected, no internet”. I don’t have any internet either through wifi or through the wired connection through my Ethernet cable. Have spoken to TalkTalk who said it was a faulty broadband cable and they would send me a replacement but managed to source a replacement myself and still found the same issue. Have done almost all troubleshooting I can think of but I’m at a loss.
My router is the Sagemcom-FAST5364, if this is any help. Thanks in advance, could really do with some help on this one.
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Connection
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Router
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Wifi
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22 REPLIES 22
on 26-02-2024 07:59 AM
Message 1 of 23
Hi richlink83,
If you still need assistance can you please start your own thread as fr8ys has requested, and we'll be happy to help
Chris
Chris, Community Team
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on 24-02-2024 07:21 AM
Message 2 of 23
Hi @richlink83
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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on 24-02-2024 07:08 AM
Message 3 of 23
What on earth is the solution to this?
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on 01-12-2022 10:36 AM
Message 4 of 23
Hi Chris,
That's great news, thanks for letting us know 🙂
Chris
Chris, Community Team
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on 01-12-2022 10:30 AM
Message 5 of 23
Hi, just an update on this one, got the new router last night and so far, so good. Got full connection via Wi-Fi and Ethernet so looks like it was the old router that was faulty. Appreciate the help and the swift response on this, thank you!
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on 29-11-2022 12:01 PM
Message 6 of 23
No, that's something different. It was just a thought.
Hope the new router works when you receive it.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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on 29-11-2022 11:56 AM
Message 7 of 23
Just checked and there is a WPS button on it (not sure if that’s the same thing you’ve mentioned) but the router hadn’t been touched at all between when it was working and when the internet dropped so can’t think it would have been that
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on 28-11-2022 03:26 PM
Message 8 of 23
Just a thought, but I seem to recall some routers used to have a physical WiFi button. Does yours, and has it been turned off by accident?
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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on 28-11-2022 11:37 AM
Message 9 of 23
No problem, thanks 🙂
Chris
Chris, Community Team
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on 28-11-2022 11:35 AM
Message 10 of 23
That’s fantastic, thanks very much! Will let you know how it goes once it’s here.
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on 28-11-2022 11:15 AM
Message 11 of 23
OK, I've ordered the router, it should be with you within a couple of days
Chris
Chris, Community Team
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on 28-11-2022 10:36 AM
Message 12 of 23
I don’t have another one so I would really appreciate that if you could
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on 28-11-2022 10:28 AM
Message 13 of 23
OK thanks. Do you have another router that you can test with? If not then I can arrange to send one
Chris
Chris, Community Team
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on 28-11-2022 09:54 AM
Message 14 of 23
It was just connected to the main socket but I opened up the panel and tried the test socket to see if that made any difference but just gave me the exact same result
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on 28-11-2022 09:14 AM
Message 15 of 23
OK thanks, it's strange that the light is white but you have no internet connection. Is your router currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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on 28-11-2022 09:02 AM
Message 16 of 23
Yeah still a solid white light, all my devices will “connect” to the Wi-Fi the way they normally would but with no internet access.
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on 28-11-2022 08:56 AM
Message 17 of 23
OK thanks, and you still have a solid white light on the router?
Chris
Chris, Community Team
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on 28-11-2022 08:28 AM
Message 18 of 23
Hi, thanks for the response and yeah still the same, no internet connection since Thursday now. Unfortunately, I don’t have a landline phone to be able to check that, sorry.
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on 28-11-2022 07:52 AM
Message 19 of 23
Hi Chris,
How are you getting on, do you still have no internet connection. Are you having any problems with your telephone service, is there a dial tone? Any noise on the line?
Chris
Chris, Community Team
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on 25-11-2022 08:00 PM
Message 20 of 23
Ok, thanks for confirming.
Staff work normal office hours, weekdays so it will be Monday or Tuesday before you get a response.
Sounds more like a router issue rather than cable to me, but I may be wrong.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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