Solid white light on the router but no internet connection

[bmlr95]

Moved house and had our connection set up on Monday (7/11/22) - since then the internet has been patchy but mostly functional. 

But since last night we’ve had nothing at all, despite a constant white light on the router. Tried restarting and resetting everything, but no luck.

I’ve tried calling and troubleshooting, and got nowhere. TalkTalk have run countless “line tests” and found a fault, but no updates over the last few days. 

Fault ref number if helpful - REP-12084898

[Chris-TalkTalk]

And all devices are unable to connect to the internet, both wired and wireless?

Chris

[bmlr95]

Correct. 

[Chris-TalkTalk]

Just to connfirm, your internet connection was working fine for about an hour but now it's not working at all but the light on the router is still white?

Chris

[bmlr95]

Thanks Chris - did that and it worked for about an hour. Now back down again… 

[Chris-TalkTalk]

OK thanks. Could you switch your router off and leave it off for at least 30 minutes then switch back on and retest. Please let us know how you get on

Chris

[bmlr95]

Thanks Chris - we don't use the landline so don't have a phone to hand to test, sorry!

[Chris-TalkTalk]

Hi bmlr95,

I'm sorry to hear that you're experiencing problems with your service. Are you experiencing any problems with your telephone service? Is there a dial tone? Any noise on the line?

Chris