Swapping out a router

[John Talk]

TalkTalk are in the process of sending me a replacement router to try to fix poor performance and BB dropouts.  I have multiple Alexa devices and lights connected  via the Wi-Fi and a Hive hub for my heating connected  via Ethernet into the TT hub.  Can anyone tell me if when I get the new router,  I can simply browse into the router, change the the Wi-Fi name and the password to the old settings and it will work so I don’t have to set all the devices up again?  I hope so!

john 

[Debbie-TalkTalk]

Hi John

Apologies for this.

Please can you try factory resetting the router using the pin hole reset for ten seconds?

[Skynet_TX]

You could always try a factory reset by holding in the reset switch on the back for over 10 seconds, I would think that would reset the password attempt counter.

[John Talk]

Hi Karl

ive got the replacement hub today and I’m trying to set it up by changing the Wi-Fi name and password to those of my old router.  It seems like there is some kind of lock out because I tried logging in using admin and using the admin p/W on the back of the router and I got it wrong a couple of times. Now when I try to log in I get this message - “Notice: login failed because the number of login users exceeds the upper threshold or the user has already logged in” 

Any ideas why this is happening please?

john

[Karl-TalkTalk]

No Problem 🙂

Karl 

[John Talk]

Thanks for your help Karl - I’ll give it a go 

john

[Karl-TalkTalk]

Hi

You can log into the new router and change the wifi name / password to match your previous wifi details.  You may need to reboot the devices themselves to reconnect.

Thanks  

Karl.