TRYING TO CANCELL CONTRACT. RIDICULOUS

[nishgabas]

Hello, i just wasted almost 1.5h trying to contact you on live chat then on a phone. I was told on chat that they cannot cancell my broadband from day that my contract ends, so im supposed to call you on phone number provided on website. After calling this number it turns out its not supported anymore and need to call another one. Finally when i get to someone (hard to say who) i was trying to cancell my broadband. Then i was hold on line over 30 minutes just to be told that im supposed to call talktalk services again exactly on day that my contract ends. Today i got email with options to contiune my contract or to cancell it. BUT to cancell it i have to give you 30 days notice, which i was trying to do already. If nothing will change ill just cancel my direct debit with day that my contract ends, im done wasting my time and money trying to call you.

[Arne-TalkTalk]

Hi nishgabas

Sorry that you are unhappy.

Cancellations can only be done by the cancellations team on 03451720088 they will be able to help

Sorry for any inconvenience caused.

[fr8ys]

Staff here cannot deal with cancellations.

You will need to speak to the Loyalty Team
0345 172 0088 is currently working. Say "Loyalty Team" or "leaving TalkTalk" or "cancel TalkTalk" when prompted and you should get through to someone to talk to.
You may though have to listen to a few lengthy recorded messages, but if you persevere you should get through to someone.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Also, you should never cancel a Direct Debit as it can cause you all sorts of issues later on including penalty fees being added for late payment and it may affect your credit rating too. You are covered by the DD guarantee so should get your money back.