Talk Talk hub WiFi won't enable

[Shilo]

Hi I can't get my hub to enable WiFi ,  even when I log into the router and try to enable WiFi it just keeps showing disabled. Can you help please thanks 

[Shilo]

Thank you Debbie for your help much appreciated and Happy New Year 😁

[Debbie-TalkTalk]

Hi Shilo

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Shilo]

Thank you Skynet  ...a new router looks like the best solution 

[Skynet_TX]

Hi @Shilo,

If a factory reset doesn't fix it then the router is probably faulty, some of the staff here should be back tomorrow to help further, they will probably suggest that they send you a replacement router.

[Shilo]

Yes Debbie ..I tried the factory reset and still the same result ...not able to enable WiFi 

[Shilo]

Yes Debbie ..I tried the factory reset and still the same result ...not able to enable WiFi 

[Debbie-TalkTalk]

Hi Shilo

I'm sorry to hear this.

Have you also tried factory resetting the router using the pin hole reset for ten seconds?

Thanks

Debbie