For queries about your TalkTalk broadband service.
on 30-12-2021 05:50 AM
Hi I can't get my hub to enable WiFi , even when I log into the router and try to enable WiFi it just keeps showing disabled. Can you help please thanks
on 31-12-2021 04:36 PM
Thank you Debbie for your help much appreciated and Happy New Year 😁
on 31-12-2021 09:53 AM
Hi Shilo
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 31-12-2021 02:51 AM
Thank you Skynet ...a new router looks like the best solution
on 30-12-2021 07:13 PM
Hi @Shilo,
If a factory reset doesn't fix it then the router is probably faulty, some of the staff here should be back tomorrow to help further, they will probably suggest that they send you a replacement router.
on 30-12-2021 06:09 PM
Yes Debbie ..I tried the factory reset and still the same result ...not able to enable WiFi
on 30-12-2021 04:46 PM
Yes Debbie ..I tried the factory reset and still the same result ...not able to enable WiFi
on 30-12-2021 07:10 AM
Hi Shilo
I'm sorry to hear this.
Have you also tried factory resetting the router using the pin hole reset for ten seconds?
Thanks
Debbie