TalkTalk Wi-Fi Hub 2 NTP cannot sync

[Micmic]

Hi SUPPORT,

While I was looking into the log to see what happen to the Internet. I noticed the TalkTalk Wi-Fi Hub 2 NTP is not able to sync time correctly. I have try change the NTP server to google is not working either, I can confirm by pinging the google and your talktalk NTP servers both are able to ping. but your router is not functioning properly.

[Debbie-TalkTalk]

Hi Micmic

I have posted on your other topic on the Community.

Thanks

[Micmic]

Hi support NTP sync has failed again. after internet dropped last night. all the log data time is incorrect.

[Michelle-TalkTalk]

Morning,

Brilliant, thanks for confirming 🙂

Thanks

[Micmic]

fantastic. NTP is working now. 

[Michelle-TalkTalk]

Morning,

Our team have advised that this should now be working. Would you mind retesting please.

Thanks

[Michelle-TalkTalk]

Hello,

The team are just looking at this now.

Thanks

[KeithFrench]

@Michelle-TalkTalk has taken it on board.

[Micmic]

Hi Keith,  the original NTP setting wasn't able to sync the time that's why I changed the NTP server. I did a ping on the NTP server they are fine. I also factory reset the router too. None of these help

[Michelle-TalkTalk]

Morning,

Thanks, I've also asked our Products Team to take a look.

Thanks

[KeithFrench]

I do not have the hub 2, but I have never had an issue in respect of NTP with the first Sagemcom, set as default like this:-

What happens if you use these NTP servers?

If it still does not work, and neither does a factory default, then I will draw this to the attention of the TalkTalk products team.