We've just joined TalkTalk and we currently have a very underwhelming connection speed of 2mbps. When the engineer came, he said that this was because we are connected to the exchange at the other end of the village rather than the one outside the house. However, we have since been informed that the exchange outside our house is full and we cannot connect to it. Not great news, particularly given that we're at the start of the contract but outside the cooling off period. So, exploring our options, we see that Vodafone are offering their Fibre 2 service at our specific address. If Vodafone can do this, can TalkTalk upgrade us to fibre? And if so, how do we put this in place? This seems like an obvious question but it's very hard (read 'impossible') to speak to a member of TalkTalk staff and whilst their website says it's easy to request an upgrade, we cannot see how to actually do this. Any advice gratefully received.
