Upgrading my package.

[eskijo]

Hi I need to upgrade my broadband as my speed is being throttled.

However I can't have full fibre as the homeowner doesn't want it yet.

So fttc is perfect for me.

The problem is that customer services says I can't get fibre at my address which is odd as all the other homes in my street have fibre.

I don't seem to be able to get them to understand my problem.

I hope someone can help.

[eskijo]

No change in my service I'm afraid so I need to get an upgrade.

[Mandisa-TT]

Thank you so much @Gliwmaeden2 I did managed to locate the account. 

[Gliwmaeden2]

@Mandisa-TT, from here, it looks like the profile is complete, and they have had quite a bit of interaction with the community recently. 

@eskijo, how did you get on with the new router? 

https://community.talktalk.co.uk/t5/Broadband/Connection-router/td-p/3132223#M882835

It seems to have been the second one this year:

https://community.talktalk.co.uk/t5/Broadband/WiFi-speeds-suddenly-drops/td-p/3106039#M879284

But in your threads there is discussion about you being on a legacy package. That means you probably pay too much for your Internet, compared with being in a contract. That's a separate issue from the actual speeds problems. 

[Mandisa-TT]

Hi @eskijo I will look into this for you, please update your profile with your account details to be able to locate your account. Let me know once you have updated your details.