For queries about your TalkTalk broadband service.
on 19-07-2022 10:05 AM
Since my TalkTalk Wi-Fi Hub was updated to version SG4K100136, my upload speeds have been steadily getting lower! I was getting 5mb prior to the update, then after it was just over 4, then 4, now down again to 3.7. I'm noticing more buffering when watching catch-up TV if I'm even just browsing the internet. My download speed incidentally seems to stick at 20mb.
Is anyone else getting this, or can my speeds be reset maybe?
Thanks, JW
on 19-07-2022 12:14 PM
Hi JW
Thank you 🙂 If you do experience any further issues then please let us know.
I have also sent you a Private Message with a link to a short survey for the Community,
Thanks again.
on 19-07-2022 12:11 PM
Hi Debbie, many thanks, straight away my upload has jumped back up to 4.4, so looking better.
I'll keep an eye on it though, thanks so much.
JW
on 19-07-2022 12:09 PM
Hi JW
Break time over 🙂 The firmware has now updated, please let us know how the connection compares.
Thanks
Debbie
on 19-07-2022 11:58 AM
Hi Debbie, yes please, I'll take a break lol.... go for it. Cheers.
JW
on 19-07-2022 11:54 AM
Hi JW
Thanks for your reply.
Will it be ok if I do the firmware update now?
We advise to leave the router switched on without being rebooted whilst we update the firmware. This should take no longer than 15 minutes to update.
Thanks again.
on 19-07-2022 11:47 AM
Hi Debbie, yes please do if you think it might help. Thanks for the prompt response.
JW
on 19-07-2022 10:11 AM
Hi jwatson
I'm sorry to hear this and I will take a look now. The line test is clear.
Would you like me to test a different firmware version to see how the connection compares?