Broadband help

JP-91 · ‎16-06-2022

Hi,

I'm having trouble connecting to my work server through direct VPN. There seems to be some restriction and looks similar to issues that others have experienced. Again, I can connect successfully on a mobile hotspot - just the router that seems to restrict access.

Current version is SG4K100136

Can you help please

Thanks

Karl-TalkTalk · ‎16-06-2022

Excellent. I've also sent you a PM about our interaction today 🙂

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

JP-91 · ‎16-06-2022

Thanks Karl, I can connect successfully now.

Karl-TalkTalk · ‎16-06-2022

Hi

Router should be updated, test the VPN now and let me know if it's ok.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

JP-91 · ‎16-06-2022

Yeah not a problem, please do.

Karl-TalkTalk · ‎16-06-2022

Hi

I need to make a change to your router - this will knock you offline for up to 10 minutes, is it ok to do this now ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Broadband help

VPN Connection issues