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Broadband help

For queries about your TalkTalk broadband service.

VPN connection no longer working

sarahmmg
Chatterbox
Private Message

on ‎06-05-2022 12:10 PM

Message 8 of 8

I am no longer able to connect to my work VPN.

 

Just suddenly stopped working last Friday. Have tried all the suggested fixes and nothing working.

 

Have seen similar posts saying a firmware might need updated?

 

Can someone please help me?

 

Thanks

Labels:
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7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to sarahmmg

on ‎06-05-2022 12:38 PM

Message 1 of 8

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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sarahmmg
Chatterbox
Private Message

on ‎06-05-2022 12:37 PM

Message 2 of 8

Brilliant Karl - all working - thankyou

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to sarahmmg

on ‎06-05-2022 12:32 PM

Message 3 of 8

Hi

 

All done, please test now.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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sarahmmg
Chatterbox
Private Message

on ‎06-05-2022 12:24 PM

Message 4 of 8

yes please go ahead

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to sarahmmg

on ‎06-05-2022 12:23 PM

Message 5 of 8

Hi

 

Pushing the firmware will take you offline for about 10 minutes, am I ok to do this now ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

sarahmmg
Chatterbox
Private Message

on ‎06-05-2022 12:18 PM

Message 6 of 8

Hi Karl - should be done now - thanks

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎06-05-2022 12:14 PM

Message 7 of 8

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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