VPN help

[Graham57]

My VPN connection into work no longer works, I believe something to do with the router  (SG4K100130) please help as it is causing work issues 

[Debbie-TalkTalk]

Hi Graham

That's great, thanks for letting us know 🙂

Debbie

[Graham57]

Hi Michelle,

it works perfectly, thank you for getting this sorted for me 🙏🏻

kind regards,

Graham

[Michelle-TalkTalk]

Hello,

I've made a change now, please let us know how the connection compares.

Thanks

[Graham57]

Hi Debbie yes please do, it is available all day today and tomorrow,

thank you 

Graham

[Debbie-TalkTalk]

Hi Graham57

I can make a change to the firmware.

Will it be ok if I do this today? The router will reboot whilst I'm doing this update.

Thanks

Debbie

[Skynet_TX]

Hi @Graham57,

What VPN software are you using (or is it the built in Windows 10/11 VPN) ?

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.