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Broadband help

For queries about your TalkTalk broadband service.

VPN issue today (generic routing encapsulation protocol)

a16ksb
First Timer
Private Message

on ‎04-05-2022 10:51 AM

Message 2 of 2

Hi I am unable to connect to my work VPN.

it looks like other users have experienced the same Issue, and a firmware upgrade fixed it

My router is the FAST5364 3.0 firmware SG4K100136.

The helpdesk were unable to help, how do I get the upgrade?

 

Thanks

 

KB
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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎04-05-2022 11:45 AM

Message 1 of 2

Hi

 

We can change the firmware to help with the VPN issue.  When would be the best time to do this ?

 

Thanks  

Karl. 

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