VPN issue

[Truck50]

Hi everyone,

Similar to many other posts, e.g.: 

https://community.talktalk.co.uk/t5/Fibre/Work-VPN-access-blocked-with-new-TalkTalk-fibre/td-p/28777...

and this: https://community.talktalk.co.uk/t5/Broadband/VPN-stopped-working-with-Sagemcom-SG4K100136/m-p/28803... 

Been using this PC and Router combination to access my companies VPN for a long time working from home. Seems to have stopped working in the last 2 days. VPN is standard profile through Windows. Other TalkTalk customers in my company seem to be having the same issue.

It appears that a small change in the Firmware is required to re-allow VPN connections.

Please can someone update the Firmware as needed.

Thanks

[Chris-TalkTalk]

OK thanks

[Firmware_Needed]

Done, thank you.

[Michelle-TalkTalk]

Hello,

Please can you create your own topic and we'd be happy to take a look at this for you.

Thanks

[Firmware_Needed]

Can you please fix this  for me, I have been having issues recently too after 2 years of none. Other people can still access the work VPN fine but I can't anymore.

[FN100]

@Debbie-TalkTalk  I have been getting the same problem with my VPN. Can a firmware update please be applied to my router also? Many thanks

[Debbie-TalkTalk]

Hi Truck50

That's great, thanks for letting us know 🙂

Debbie

[Truck50]

That's fixed it.
Very quick! Thank you very much!

[Debbie-TalkTalk · Accepted solution]

Hi Truck50

Thank you. I've now updated your firmware, please can you retest?

Debbie

[Truck50]

Yes, please can you update.

As soon as possible, when you're ready, would be fantastic.

[Debbie-TalkTalk]

Hi Truck50

Thank you. I will need to make a change to your router firmware. Would it be ok if I update the firmware this morning?

We advise to leave the router switched on without being rebooted whilst we update the firmware. This should take no longer than 15 minutes to update.

Thanks

[Truck50]

Thank you, I have now updated.
Please contact me as needed, but if you're able to update the firmware that'd be great.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks