VPN not connecting

[laujc]

Hi,

I can't connect to my work VPN. Live Chat have said my firmware is up to date and my work IT department have said I need to contact TalkTalk.

I get the following error: 'A connection to the remote computer could not be established, so the port used for this connection was closed'.

Help!

[Debbie-TalkTalk]

Hi laujc

I'm so glad to hear that this is now working 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[Karl-TalkTalk]

Hi

thanks for confirming.

Karl.

[laujc]

All sorted now. Thank you!

[Debbie-TalkTalk]

Hi laujc

Thank you 🙂

The firmware has now updated, please can you retest?

Debbie

[laujc]

Yes please

[Debbie-TalkTalk]

Hi laujc

Will it be ok if I make a change to your router firmware now?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

[laujc]

I think I've done this - it wasn't obvious where I'd add this info though, so hope it's saved?

[Gliwmaeden2]

I'll move the other topic out of the way!

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks