VPN suddenly stopped working (Router hardware FAST5364 Fireware version SG4K100136) *updated 30th*

[PaulS1988]

After working flawlessly since remote working began, I attempted to connect after being off work for 3 days and I'm suddenly unable to connect to my workplace VPN using Windows 10 VPN capability.  

The following error is shown:

Troubleshooting has led me to diagnose the talktalk router (or router firmware) as the source of the issue, as the VPN operates normally when tethered to a 4g mobile hotspot.  

I've attempted reboots and router restarts without any change.  

My router hardware is FAST5364 and the firmware version is SG4K100136.  

I consent to any firmware changes that can be carried out immediately and/or for a new router to be posted to me if required.  

This issue is urgent as I'm currently unable to work due to this issue.  

**UPDATE @ 09:24 on 30/04/22**

Talktalk live chat have confirmed that their engineers are currently working on this issue and hope to have it resolved within 2 hours.  

[Debbie-TalkTalk]

Hi Paul

Apologies for this. I've made a change to your router firmware, please can you retest and let us know how you get on.

Thanks

Debbie

[Skynet_TX]

Thanks for creating a new topic, if you are not able to get this issue resolved over the weekend by the chat or phone team, the support team here should be able to help next week.