Waiting for Replacement Router

[KMorgan79]

It was discovered on Tuesday that a faulty router was the reason for our internet being down. I was told by the advisor that I could expect the replacement in 2-3 working days.

I contacted then on the fourth day to ask for an update, and was told it would be delivered that day.

It has not. Nor have I received any email/text to tell me it's in its way, as I would expect.

How do I get accurate updates about the status of my replacement, perhaps even with a tracking reference?

[Karl-TalkTalk]

Hi

Excellent, thanks for confirming.

Regards,

Karl. 

[KMorgan79]

Hi Debbie,

I did, thank you - it's plugged in and doing its thing as it should, we're all connected again.

Many thanks for nudging this forward for me!

Karl

[Debbie-TalkTalk]

Hi Karl @KMorgan79 

Have you received the router?

[Debbie-TalkTalk]

Hi Karl

I will check in again with you on Thursday.

Thanks

Debbie

[KMorgan79]

Thanks Debbie. Hopefully I receive it soon!

Karl

[Debbie-TalkTalk]

Hi @KMorgan79 

Sorry for the delay.

There appears to have been an issue with the original router order, I'm really sorry about this.

I have ordered the router for you now and you should receive this within the next 24-48hrs.

Thanks

Debbie

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.