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Broadband help

For queries about your TalkTalk broadband service.

What happens if you have G-Fast and bypass the OpenReach Modem?

timple
Team Player
Private Message
Message 4 of 4

I had fibre65 which was rock steady and fast (60 down 20up) - i then got invited to upgrade to Fibre150 - and despite a return visit from openreach I find the service is unreliable  (cutting out frequently and box resetting) and has never given the speeds promised (basically what I used to get on F65)

 

If i simply turn off the openreach modem and plug the sagem directly into the master socket - will I get my F65 back?

 

 

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Gondola
Philosopher
Private Message TalkTalk
Message 1 of 4

 Moderator Note:  Topic closed.

GondolaCommunity Star 2017-2024

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Debbie-TalkTalk
Support Team
Staff
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Message 2 of 4

Hi timple

 

I have posted on your other topic on the Community.

 

Thanks

 

Debbie

Gondola
Philosopher
Private Message TalkTalk
Message 3 of 4

Hi timple 

 

When you're supplied with a Gfast service you're provided with a Gfast modem by Openreach. You must connect your Wi-Fi hub WAN (red) socket to the port on the modem.

 

The Wi-Fi Hub does not have a built in Gfast modem so connecting the grey DSL lead to the phone socket and bypassing the Openreach modem will not connect to your broadband service.

GondolaCommunity Star 2017-2024

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