WhatsApp not working over Wi-Fi

[VickyEJ]

Hello

For several weeks now I have been unable to use WhatsApp video call over my wifi and now it’s not working for messages either. WhatsApp working fine over 4G and on other peoples wifi.

Looking at other threads on here, other people have had this issue too! 
Please can I have some help / suggestions on fixing this!

thanks 

Vicky 

[Chris-TalkTalk]

Hi aghani,

Could you start your own thread, if you haven't already, and we'll be happy to look into this for you

Chris

[aghani]

Same problem here. WhatsApp and Discord on all devices not working. Turned OFF Home Safe settings, including Kids Safe and also Virus Control -= still not working. It is saying 'connecting' and nothing is happening. WhatsApp and Discord work perfectly in 4G/5G mobile connections (not TalkTalk). But these apps not connecting on  TalkTalk fibre broadband.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[VickyEJ]

Ok, thank you for arranging that. Hopefully it’ll work!

[Karl-TalkTalk]

Hi

The new router is on the way. Usually its around 24 - 48 hrs for a router to arrive, but with the up coming bank holiday this may cause a delay.

Karl.

[VickyEJ]

Trying a new router sounds like a good plan, thank you. 
this only started after we renewed our contract with talk talk - not sure if that would trigger any change. 
whatsapp works on other people wifi and my husband is having the same issues on his android.. so that suggests it’s not an issue with the app. 
What’s the time frame on receiving the router? 

[Karl-TalkTalk]

Hi VickyEJ

It is a headscratcher that's for sure.  If you google search for connection issues with whats app, there are many reports with all sorts of providers and connection types, so it's difficult to identify if it is an app issue or specifically a talktalk connection issue.

I would like to swap out the router so we can rule out a hardware issue.

Karl.

[VickyEJ]

https://community.talktalk.co.uk/t5/Broadband/Whatsapp-and-Facebook-not-working-on-my-new-TalkTalk-c...

[VickyEJ]

Hi Karl

i have done this and it has made no difference. 
It is strange, as only started a month or so ago, but seems I’m not the only one! 
https://community.talktalk.co.uk/t5/Broadband/whatsapp-not-connecting-to-wifi/td-p/2653703

[Karl-TalkTalk]

Hi Margs1
 

If you start your own thread (new message), we’d love to help.
 

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.
 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Karl-TalkTalk]

Hi VickyEJ, 

this is a a strange issue. Can you put your phone into airplane mode for a couple of minutes to help clear any memory cache and then turn off airplane mode and try again please.

Karl.

[Margs1]

I too have the same problem as VickyEJ and have tried all the suggested fixes related to this post with no joy.  WhatsApp connects fine with WiFi switched off but takes an age to connect using WiFi.  This has only been a recent problem.  The software on my phone is iOS 16.1.1.

[VickyEJ]

Hi Chris

We have done this now, had to wait for a convenient time! It’s made no difference to WhatsApp. 
thanks 

Vicky 

[Chris-TalkTalk]

OK thanks. Could you try resetting your router to factory default settings please - Restore your router to factory settings - TalkTalk Help & Support

Chris

[VickyEJ]

Ok, have now done this and it’s still not working. 

[Chris-TalkTalk]

We can only send another router that's exactly the same make and model as the one you already have. Could you switch your router off again for 30 minutes then switch back on and retest

Chris

[VickyEJ]

WhatsApp still not working! 
I’ve seen on other similar topics raised that a new router solved the problem?

[Chris-TalkTalk]

Yes it should have completed now, could you retest whatsapp please

Chris

[VickyEJ]

Hi chris

is the update done?

[Chris-TalkTalk]

The update has started, it should complete within 10 minutes 🙂