My Wi-Fi keeps disconnecting and all devices in the household have no Internet access. If I reboot the router it works for a while. White light remains on the router when devices aren't connecting .
Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.
We’re aware that some of our customers are having problems with their service. Your Wi-Fi Hub may experience a loss of connection while the white light remains on. We're sorry for the inconvenience this is causing, the team continue to work on a resolution and testing is currently taking place on a potential fix. Please check back here for updates.
I'm really sorry to hear this. I've run a test on your line now which is clear, however we are seeing quite a few posts about a white light on the router but no internet connection until the router is rebooted. This has already been escalated and it is under investigation and I will keep you updated as soon as I know more.
This has been flagged up to the support team here for you, they will respond as soon as they can when they are back online on Monday.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
