Wi-Fi keeps disconnecting
on 14-12-2024 07:33 PM
Message 6 of 6
My Wi-Fi keeps disconnecting and all devices in the household have no Internet access. If I reboot the router it works for a while. White light remains on the router when devices aren't connecting .
What can I do to rectify this?
lee godfrey
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5 REPLIES 5
on 18-12-2024 07:05 AM
Message 1 of 6
Morning,
Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.
Thanks
Michelle
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on 17-12-2024 02:48 PM
Message 2 of 6
Hi @Leemg3
We’re aware that some of our customers are having problems with their service. Your Wi-Fi Hub may experience a loss of connection while the white light remains on. We're sorry for the inconvenience this is causing, the team continue to work on a resolution and testing is currently taking place on a potential fix. Please check back here for updates.
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on 17-12-2024 02:42 PM
Message 3 of 6
Any updates on this problem?
lee godfrey
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on 16-12-2024 09:39 AM
Message 4 of 6
Hi Lee,
I'm really sorry to hear this. I've run a test on your line now which is clear, however we are seeing quite a few posts about a white light on the router but no internet connection until the router is rebooted. This has already been escalated and it is under investigation and I will keep you updated as soon as I know more.
Thanks
Michelle
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14-12-2024 08:01 PM - edited 14-12-2024 08:03 PM
Message 5 of 6
This has been flagged up to the support team here for you, they will respond as soon as they can when they are back online on Monday.
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