WiFi signal extend

[Markthisoneout]

I have been using my SAGECOM Fast 5364-3.T8 router for many years quite successfully but now I need to work from home in my office/shed the wifi signal won't reach and I can't reposition the router from it's current location. Can you help me with some sort of range extender please? Thank you

[Debbie-TalkTalk]

Thanks @KeithFrench 🙂

[KeithFrench]

Hi @Debbie-TalkTalk 

I have just sen you a PM as to what I think is going on with the other failed installations. It is based on guesswork, so might need a bit of research.

[Debbie-TalkTalk]

Hi @KeithFrench 

Just to confirm, if they connect the WIFI extenders before the FW update of the router does it stop the extenders working even after the router update?

[KeithFrench]

Hi @Markthisoneout 

You are very welcome & thanks for not trying the 266 until the router was upgraded to V202, I think that was crucial. 

Can I ask you if the 266 is stable with the blue light on? Please can you PM me two screenshots from the router as a final confirmation? If you log into the router & assuming that you are using a desktop device (PC etc) & not a mobile one, go to:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Wi-Fi Mesh

From there, go to the Overview, then Extenders sub-tabs and get me screenshots of each one.

[Debbie-TalkTalk]

Hi @Markthisoneout 

That's great news 🙂

I've sent you a Private Message with a link to a short survey for the Community.

@KeithFrench  Thanks for your help Keith 🙂

[Markthisoneout]

Absolutely brilliant Debbie! After experimenting with different positions for the Booster, I'm now getting a signal exactly where I needed it.

If they're not reading this thread, please would you pass on my sincere thanks to Keith and Karl for their patience, guidance and expertise. And of course to you, a great big thank you for initiating the resolution of my difficulty. You are a great team.

All the very best to everyone and thanks again.

[Debbie-TalkTalk]

@Markthisoneout  🙂

Thank you!

[Markthisoneout]

Amazing - I didn't feel a thing!!

I'll now get moving and set up the FAST266 and let you know how I get on.

Thanks Debbie

[Debbie-TalkTalk]

Thanks @Markthisoneout 

The firmware has now been updated 🙂

[Markthisoneout]

Yes please Debbie, that would be great! Ready to start whenever you are.

Kind Regards

[Debbie-TalkTalk]

Morning @Markthisoneout 

I can update the router firmware for you this morning and this should take no longer than 15 minutes to update.

Are you happy for me to do this? 

[Markthisoneout]

OK Team, I’m pleased to report that I’ve received the FAST266 V2 so, many thanks for sending me that.

Now Keith mentioned that I would need to update my router firmware to V202 before using it, so, could someone talk me through what I need to do in order to accomplish that please. Thanks Team.

[KeithFrench]

Sorry, I didn't mean it to sound like only Karl can do it.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Markthisoneout]

OK thanks - you are really helpful guys. Have a great weekend.

All the best

[Karl-TalkTalk]

Hi

Any of the Team can push the firmware for you, when the Booster arrived.

Regards,

Karl. 

[KeithFrench]

Hi @Markthisoneout 

Assuming that it is the FAST266 Version 2 that you get, then before doing anything, Karl will need to update your router's firmware to V202 first.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Markthisoneout]

Thank you Karl. I'll let you know the results when I receive it and set it up.

All the best

[Karl-TalkTalk]

Hi Mark,

Keith has recommended a Wi-Fi booster to see if this can help or resolve the issues for you.

I'll get one out to you and you can test and let us know if you see improvements.

Regards,

Karl.