Wifi Calling not working

[dannyw13]

Hi All

any chance someone can check my router, cant get wifi calling to enable on any phone in the house, i have seen it could be a simple setting in the router that needs changing

Thanks in advance

Dan

[Debbie-TalkTalk]

Hi Dan

You're welcome 🙂

If you do experience any further issues then please let me know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[dannyw13]

Morning 

That's ok, yes all good

Thanks for all The support 😊

Thanks 

Dan

[Debbie-TalkTalk]

Morning Dan

Really sorry, I didn't see your last reply.

I'm glad it's arrived and everything has connected up ok 🙂

[dannyw13]

Hey Debbie

Yeah did you see my previous post? 😊

[Debbie-TalkTalk]

Hi Dan

Has the replacement extender arrived?

[dannyw13]

Hey Debbie

V2 booster now online and showing up in the router as Keith said

Wifi calling does work when mobile data is off, must be firmware of the phone preferring mobile data over wifi which is fine, no option to change preferred anymore on android 14 unless carrier specific

Thanks for the support 😊

[Debbie-TalkTalk]

Thanks Dan 🙂

[dannyw13]

Sure thing, will keep you updated 

[Debbie-TalkTalk]

Thanks Dan @dannyw13 

It may still be worth testing with the new extender I've sent just to see how it compares.

[dannyw13]

Thanks Keith, makes sense 

[dannyw13]

I guess that makes sense, thanks for looking into this 

[Debbie-TalkTalk]

@dannyw13 

One of my team has checked some settings on their Samsung handset for WIFI calling.

By default, phones will use mobile data for calling and only use Wi-Fi calling if the mobile signal is weak or lost.  This can usually be changed in the settings.....   

Tap Wi-Fi Calling, then choose your preferences:
Mobile network preferred: Your mobile network will be used for calls. If your network is unavailable, Wi-Fi will be used.
Wi-Fi preferred: Your phone's Wi-Fi network will be used for calls. If Wi-Fi is unavailable, the mobile network will be used.
 

[KeithFrench]

In my testing @dannyw13 @Debbie-TalkTalk if this is an Android, you have to set the priority for WiFi calling to:-

• Call over Wi-Fi – if Wi-Fi is unavailable use mobile SIM
• Call over mobile network – if Mobile SIM is unavailable use Wi-Fi

I would guess that iPhones would be very similar. 

[Debbie-TalkTalk]

Thanks Dan @dannyw13 

Ahh ok, just checked with the team and they said the signal for the extender appears to be strong but the phone may be connecting to phone data when upstairs instead of the WIFI extender. Switching into airplane mode makes it connect to the extender.

[dannyw13]

Hi Debbie 

Seems wifi calling has now appeared upstairs on the extender, in airplane mode, as soon as I turn it off wifi calling disappears

 

[Debbie-TalkTalk]

Thanks @dannyw13 

This was with the toggle to flight mode? 

The calls were made around 12pm?

[dannyw13]

No pain at all

1st screenshot is on the extender

2nd screenshot is downstairs connected to the router directly 

 

 

[Debbie-TalkTalk]

Hi Dan @dannyw13 

I'm really sorry to be a pain. Our Devices Team have asked if they can do one more test.

They have asked if you can toggle to flight mode on your device and then try WIFI calling again today? (and let us know if the same issue still happens, date and time) Please ensure you are connected to the WIFI extender at this time too.

[Debbie-TalkTalk]

No problem 🙂

[dannyw13]

Brilliant thanks Debbie 😊