Wifi dropping

[Chrismoralee]

Since I moved house nearly a year ago the WiFi drops off about 8 times a day and needs re starting. 

recently they moved the socket but now all up stairs struggle to get a connection 

TalkTalk have tested the line and found no fault so I think that the modem has a problem.

How do I request a new router or is there something else I can try to resolve this irritating issue ? 

[Debbie-TalkTalk]

Hi Chrismoralee

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Gliwmaeden2]

Staff will be back on Monday, @Chrismoralee.

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Go via your avatar; settings; drop down menu.....Personal Information. SAVE CHANGES.