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Broadband help

For queries about your TalkTalk broadband service.

Wifi issues

JonesS
First Timer
Private Message TalkTalk

on ‎28-02-2025 07:15 PM

Message 3 of 3

Hi,

My wifi has just gone completely out. Conveniently, just after their live chat hours stopped. I don't get 4g in my flat because my phone provider is bad so, am I supposed to go without internet and connection for the foreseeable future or are there any after-hours solutions? I can't call or text them. Is my wifi going to stay down or is it going to fix itself?

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎03-03-2025 07:09 AM

Message 1 of 3

Hi @JonesS 

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎28-02-2025 07:24 PM

Message 2 of 3

If you have data on your phone, you should still be able to get technical support on Live Chat, @JonesS. It's not shut for everything at 7pm. See full opening hours through the link on this page:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#OpeningT...

 

There are no staff on here before Monday now. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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