can't sign in to lottery

[lyntramp]

hi

can't sign in to lottery keeps saying i'm not in U.K.

[Michelle-TalkTalk]

Hi lyn,

Has everything been ok since your last post?

Thanks

Michelle

[Michelle-TalkTalk]

Good afternoon,

Thanks for confirming and please let us know if this does happen again.

Thanks

Michelle

[lyntramp]

hi

seems to be working again this morning.

[Michelle-TalkTalk]

Morning,

Ok. Could you try factory resetting the router and re-setting it back up again. Does this happen on more than one device?

Restore your router to factory settings - TalkTalk Help & Support

Thanks

Michelle

[lyntramp]

hi

done this and still saying I 'm not in the U.K.

[Michelle-TalkTalk]

Good afternoon,

I'm sorry to hear this. Could you try powering down the router for a full 30 minutes and then retest this again please as this will reset the current session.

Thanks

Michelle

[lyntramp]

hi

was working last night but now not working again and everytime I try to get on to this help page I have to go to my email to get a code to sign in.

[Debbie-TalkTalk]

Hi lyntramp

Has everything been working ok since your last post?

[Gondola]

Thanks for letting us know. Appreciated.

[lyntramp]

hi

seems to be working now thank you.

[Gondola]

Are you using a non-TalkTalk ISP connection or a VPN service that has selected a non-UK host server?