charged for unwanted second router

[suzyq16]

Hi,

I was upgraded at Talktalk's request to fttp in September 2023.

A new full fibre router was supplied.

I took out a new contract this month to fix my price for 24 months.

I told the Talktalk person that I did not need a new router as I had the new one from the earlier upgrade.

Talktalk have sent a new router and are charging me for it!

How do I get the charge removed and the unopened router back to Talktalk?

[Arne-TalkTalk]

Hi suzyq16

I have removed the charge, there will be a pre paid returns bag in the box with the router.

Regards.