internet dropping out

[nikola77]

Hi there 

Recently I sing up with TalkTalk. For the first 2 months I haven’t got any problem with my broadband. However last week my WiFi keeps dropping out randomly during the day. I can’t even connect my phone to WiFi there no connection most of the time. I’ve spend hours over the chat. TalkTalk send me new router and ensure that now everything will work perfectly fine. Because the old router seems to be the faulty. I’ve connected my new router and WiFi its still dropping out. It’s start to be very annoying. I’m paying for my fibre 65 and TV hub that I can not use! I really want to book and engineer to come have a look at this but don’t know if there is any other form of contact then a chat

[KeithFrench]

Hi @nikola77 

@ferguson suggested that I may be able to help you, as this could all be caused by WiFi interference. If @Debbie-TalkTalk is unable to resolve this, then I will be happy to help you all I can.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

[nikola77]

I am at work right now but as soon I finshed will pop picture here. Won’t be till late afternoon I am afraid @Debbie-TalkTalk 

[Debbie-TalkTalk]

Hi @nikola77 

Would it be possible to post a photo of the socket and how your router is connected on this thread please?

[nikola77]

If the test socket is the white one I have next to my router then yes it’s connected @Debbie-TalkTalk 

[Debbie-TalkTalk]

Hi @nikola77 

Thanks for confirming this.

Can I also check if your router is connected at the test socket?

[nikola77]

When I wait to connection be back nothing happens. I need to switch off the router completely then the connection is back for 20 min to an hour and after that it’s dropped again. @Debbie-TalkTalk 

[Debbie-TalkTalk]

Hi @nikola77 

I'm sorry to hear this.

The line tests are clear but I can see re connections on the line.

Are wired connections dropping?

When the connection drops are you rebooting the router or do you wait for the connection to come back?

[ferguson]

@KeithFrench 

From what the poster says, despite a replacement router, this looks like a persistent WiFi problem, what do you reckon and maybe help?

[Gliwmaeden2]

Staff will respond during the day, @nikola77.