internet dropping out

[nikola77]

Hi there 

Recently I sing up with TalkTalk. For the first 2 months I haven’t got any problem with my broadband. However last week my WiFi keeps dropping out randomly during the day. I can’t even connect my phone to WiFi there no connection most of the time. I’ve spend hours over the chat. TalkTalk send me new router and ensure that now everything will work perfectly fine. Because the old router seems to be the faulty. I’ve connected my new router and WiFi its still dropping out. It’s start to be very annoying. I’m paying for my fibre 65 and TV hub that I can not use! I really want to book and engineer to come have a look at this but don’t know if there is any other form of contact then a chat

[Debbie-TalkTalk]

Hi @nikola77 

Thanks for confirming this.

Can I also check if your router is connected at the test socket?

[nikola77]

When I wait to connection be back nothing happens. I need to switch off the router completely then the connection is back for 20 min to an hour and after that it’s dropped again. @Debbie-TalkTalk 

[Debbie-TalkTalk]

Hi @nikola77 

I'm sorry to hear this.

The line tests are clear but I can see re connections on the line.

Are wired connections dropping?

When the connection drops are you rebooting the router or do you wait for the connection to come back?

[ferguson]

@KeithFrench 

From what the poster says, despite a replacement router, this looks like a persistent WiFi problem, what do you reckon and maybe help?

[Gliwmaeden2]

Staff will respond during the day, @nikola77.