internet playing up

[codewahn]

hiya, so for the last few days ive been having issues with connecting to wifi which would normally be fixed after restarting the router a few times (which i normally dont have to do) and today i have no internet atall after restarting its been almost 2 hours of the router flashing orange and getting nothing at one point it was orange and white but ive still had no internet, all the cables etc are fine and the fault test from talk talk comes back with no issues

[Michelle-TalkTalk]

Hello,

I'm glad to hear this 🙂

Thanks

[codewahn]

new router came yesturday and everything seems to be working fine for the last 24 hours

[Karl-TalkTalk]

Hi

I've checked for you, and a router order was placed last night, so a new one will be sent to you for testing.

Thanks  

Karl. 

[codewahn]

The person i spoke to said i would be getting  a new one sent to me but not any confirmation emails etc yet

[Debbie-TalkTalk]

Hi codewahn

Thanks for your reply.

Did our Faults Team confirm if they were sending you a new router?

[codewahn]

Hiya debbie, the router is turned on but only flashed orange on and off. I did manage to talk to someone last night and said the router is faulty

[Debbie-TalkTalk]

Hi codewahn

I'm really sorry to hear this.

The line test is clear but it shows that the router is switched off.

Is the router off at the moment?

[Gliwmaeden2]

Add your Talktalk landline number  / account number to your community forum profile details for TT staff to identify your account, @codewahn.

You need to go via your avatar/name; settings; launch profile wizard. 

Staff will reply during the day, Monday to Friday, when they reach your thread. There's a queue for attention.